Frequently Asked Questions

Payments

We support a variety of payment methods to ensure a convenient shopping experience for our customers. These include:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • Digital Wallets: PayPal, Apple Pay, and Google Pay.
  • Bank Transfers: Direct bank transfers and ACH payments.
  • Buy Now, Pay Later: Options like Afterpay and Klarna (if applicable).

If you have any specific preferences or questions about a particular payment method, feel free to reach out!

Yes, you can cancel your order at any time before the service provider has begun work on your project. To cancel, simply reach out to our customer support team with your order details, and they’ll assist you promptly. If the service has already started, we’ll discuss the options available to you. Be sure to check our cancellation policy for specific guidelines!

After you complete your purchase, you will receive a confirmation email that includes your receipt. If you don’t see it in your inbox, please check your spam or junk folder.

You can also access your receipt through your account dashboard by navigating to the “Orders” section. If you need a copy of your receipt or have any issues, feel free to contact our customer support team, and we’ll be happy to assist you!

Payments are made through our secure platform. You can use various methods such as credit/debit cards, PayPal, or other digital wallets. All payments are processed securely, and funds are held in escrow until the service is completed.

While our platform is designed to be transparent, please check the specific service details for any potential additional fees. We aim to provide clear pricing upfront for all our services.

Suggestions

Solvix Consultancy provides a variety of professional services, including graphic design, writing and translation, digital marketing, video editing, programming, and more. Whether you need one-time assistance or ongoing support, we’re here to help!

To request a service, simply browse our service offerings on the website. Once you find what you need, you can place an order directly by following the prompts on the service page.

If you’re not satisfied with the service provided, please contact our support team. We strive for customer satisfaction and will work with you to address any issues and find a suitable resolution.

Yes! You can reach out to our support team with any questions or project details before placing your order. We’re here to help you understand our services and clarify any requirements.

After your service is completed, you’ll have the opportunity to provide feedback on your experience. Your insights help us improve our offerings and serve our clients better.

When submitting your service request, please include as much detail as possible, including your goals, specific requirements, deadlines, and any relevant examples. The more information you provide, the better we can meet your needs.

You can track the progress of your order through your account dashboard. We’ll keep you updated on the status of your service and notify you once it’s completed.

Yes, if any issues arise, our support team is here to assist. We encourage open communication regarding your service, and if a resolution cannot be reached, we will step in to help mediate the situation.